Privacy Policy

Effective Date: December 2024

Absolute MS, the authorized distributor of Totally Derma® in Singapore, is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with Singapore’s Personal Data Protection Act (PDPA).

1. Information We Collect

We may collect the following personal data when you interact with us:

Personal Details: Name, email address, phone number, and mailing address.
Payment Information: Credit/debit card details and billing information.
Order Details: Information related to your purchases, including product preferences and order history.
Website Interaction Data: IP addresses, browser types, and pages accessed on our website.

2. Purpose of Collection

Your personal data is collected and used for the following purposes:

Order Fulfillment: To process, ship, and manage your purchases.
Customer Support: To address inquiries, process returns, and handle complaints.
Marketing and Promotions: To inform you of new products, promotions, or updates (with your consent).
Service Improvement: To analyze customer feedback and improve our products and services.
Legal Compliance: To comply with applicable laws and regulations.

3. Consent

By providing your personal data, you consent to our collection, use, and disclosure as described in this policy. You may withdraw your consent at any time by contacting us (see Section 10).

4. Disclosure of Information

We will not sell, rent, or share your personal data with third parties except in the following situations:

Service Providers: We may share your data with trusted third-party vendors (e.g., delivery services, payment processors) to facilitate transactions.
Legal Obligations: To comply with legal requirements or enforce our rights.
Marketing Partners: With your consent, for promotional purposes.

5. Data Protection

We implement strict measures to ensure the security of your personal data, including:

Encryption of sensitive data during transmission.
Regular audits of our systems and processes.
Restricting access to authorized personnel only.

6. Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Access and Correction

You have the right to:

Access your personal data held by us.
Request corrections to inaccurate or incomplete information.

To exercise these rights, contact us

(see Section 10).

8. Cookies and Website Analytics

Our website uses cookies to enhance your experience. Cookies allow us to:

Track site usage and performance.
Personalize content and promotions.
You may disable cookies in your browser settings, but some features may be affected.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Absolute MS (S) Pte Ltd (Distributor of Totally Derma)
Email: info@absolutems.com.sg
Phone: 8183 3801

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.

By interacting with us, you agree to the terms of this Privacy Policy. Thank you for trusting Absolute MS and Totally Derma® Singapore.